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If your order needs to be adjusted, we will contact you by phone or email before making any changes. Your credit card will be charged once you place the order. The amount will be withheld from the total refunded. If you make a mistake, or change your mind about it, please contact us immediately by email at by phone at (403) 543-8900.Ī cancellation fee of 3% will apply to cover credit card charges. Once an order has been placed, the purchaser cannot cancel or change it. View the status of your order and view your order history. You don't need an account to shop at ZYN.ca however, there are several advantages to creating one: When you or your designated person picks up and/or signs for the products ordered, you will be required to present proof that you are of legal drinking age or older. By submitting an order, you represent that you are of legal drinking age or older and you are not purchasing products for anyone who is younger than the minimum legal drinking age. You must be of legal age in your area or older to purchase products on this website. We are available during hours of operation to answer any further questions you may have at call us at 403.543.8900 You will find general information about ZYN’s online store operations. If no one is home after two delivery attempts, there will be an additional $15.00 charge for the third attempt. Someone of legal drinking age must be at the address to receive the package.Ģ. If possible, ZYN recommends shipping to a business address for the following reasons:ġ. ATS offers delivery in temperature-controlled vehicles.ĪTS and Canada Post will deliver to a business or residential address. ZYN mainly ships using ATS Healthcare and Canada Post. Lost packages will be dealt with on an individual basis. Note that claims for damaged or broken products must be made within 4 days of delivery. We are therefore offering you the option of purchasing full protection for a fee, at the checkout page. Weight, though, may not be an adequate measure of value, depending on the order. For your protection, every order is automatically insured to a maximum of $3.50 per pound of the scaled weight for breakage, damage or loss, regardless of the order value. Once we have packaged your order in accordance with our normal practices, and have delivered your package to the courier, our liability ends. ZYN takes every reasonable precaution to package your order for safe delivery, and virtually all packages are delivered intact. Please be aware that ZYN will delay shipping if we feel that there is a chance your package may be affected by extreme weather conditions. Shipping during the winter and summer months is inherently risky. We primarily use a specialized courier that uses temperature-controlled vehicles. You are solely responsible for ensuring compliance with the applicable laws of the place where you have directed the courier to deliver your order. However, if you request delivery outside of Alberta, you authorize us to engage a shipper on your behalf to pick up your order from our store and deliver it as you instructed. ZYN does not itself ship outside of Alberta.

Due to some courier restrictions, we cannot ship to PO boxes. It is preferred that you use a business address for shipping, but we can ship to most residential addresses and some rural addresses. All deliveries within Calgary will be fulfilled and delivered by ZYN, with some exceptions.įor any deliveries outside of Calgary, we will use a courier.

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